Refund Policy

We offer a 30-day money-back guarantee on both the one-time Discovery Unlock and the monthly Plan with Rachel subscription. If the Service isn’t right for you, request a full refund within 30 days of your order date and we’ll take care of it. This guarantee sits on top of the specific rules below, and nothing here limits rights you have under applicable law.

You can cancel Plan with Rachel at any time from Settings in the app or through the Paddle customer portal. Cancellation stops future renewal charges; you keep access to paid features through the end of the current paid billing period. Your data, budget, and transaction history stay in your account.

The free worksheet, benchmark calculator, and targets quiz cost nothing, so there is nothing to refund. You can stop using them or close your account at any time, subject to the data-retention practices described in our Privacy Policy.

After the 30-day guarantee period, monthly subscription fees are not prorated or refunded for unused time once a billing period begins, except where required by applicable law or where we verify a duplicate, unauthorized, or erroneous charge. Outside the guarantee window we still review requests case by case — for example an accidental renewal or a technical problem that stopped you using the Service.

The Discovery Unlock is a one-time purchase covered by the 30-day guarantee above. After that window it may still be refunded for a duplicate charge, non-delivery, a verified payment-processing error, or a material technical issue we cannot reasonably resolve.

If we offer a trial that converts automatically to a paid subscription, the trial duration, price, first billing date, and cancellation instructions will be disclosed before you enroll. Charges after a properly disclosed conversion, and fees paid under promotional offers, are generally nonrefundable except where required by applicable law or due to a verified billing error.

If you believe you were charged in error, charged twice, or charged without authorization, email support@thrtax.com within 30 days of the charge. Include the email address associated with your purchase, the approximate charge date and amount, and your Paddle order or transaction ID if you have it.

Refunds are processed by our payment provider and Merchant of Record, Paddle, and are issued to the original payment method where possible. To request one, visit paddle.net with the email address you used at checkout, or email us and we’ll start it for you. Processing time depends on Paddle and your financial institution.

THR Tax LLC — support@thrtax.com